Fear of telephone calls - what to do? Fear of telephone conversations.

It is even surprising that in our advanced technological age, it is strange that there are many individuals who avoid telephone communication. To come for a conversation to the other end of the city, write a hundred letters in small handwriting, send a snow-white carrier pigeon with valuable information - people are ready to endure serious inconvenience, just not to talk on the phone. To say that such a feature does not contribute to a productive business, and even personal life, is to say nothing.

They helped us:

Lyudmila Boldyreva
Psychologist, coach

Antonina Dudareva
Psychologist

Maria Razbash
Psychologist, leading trainer of the Center for Positive Psychology A. Sviyasha

According to psychologists, there can be several reasons for dislike of telephone communication: fear of hearing something negative about you and encountering banal rudeness; lack of confidence in one's ability to articulate thoughts clearly and clearly; difficulties with the ability to concentrate on details and hold the thread of conversation - the latter is characteristic of people with attention deficit disorder.

Its negative contribution is also made by the narrowed, compared with others, information channel of communication between people - in a simple way, the lack of visual contact. “When making a phone call, there are only words, voice, intonations, but there are no other usual (often unconscious, but no less necessary for people) sources of information,” says psychologist Antonina Dudareva. “The main one is visual: we can’t see the reaction, we can’t use eye contact, facial expressions and pantomimics neither ours nor our interlocutor, so we’re nervous.”

What to do: First, ask yourself a couple of questions: “What am I afraid of when I need to dial a number?” And “What is useful in such calls?”. Answers should help neutralize fear. Are you afraid that you will get naughty? So what if you have never seen a person on the other end of the wire and are unlikely to ever meet? What terrible will happen if you call a client or partner with an offerbut hear the refusal? That's right - well, the mood will spoil a little, that's all. Think not only about yourself, but also about others: what if the information you want to convey is exactly what they need now? And you hesitate!

The second stage - you have to deal with excitement. In order not to get nervous and not stumble during an important, for example, business, call, prepare for it in advance.

1.   Write the text of the conversation. Start with a greeting, list all the questions that need to be asked, and the points that need to be clarified, and end with the words of farewell.
2. Come up with a few phrases-rescue - with the help of them you will spend time if you need to answer an unexpected question.
3. Rehearse a speech a couple of times, turn off all extraneous thoughts and dial the number. When “Hello” is answered at the other end of the wire, there will be nowhere to retreat.

You can use a voice recorder as additional support: record the upcoming conversation on it, listen to it several times, adjust the speech if necessary, and making sure that you clearly state your thoughts, dial the number. Yes, and do not forget to visualize the image of a person on the other end of the wire - this will help to overcome fear.

“A universal recipe in this situation is to take and do,” says psychologist Antonina Dudareva. - and the more often you practice telephone conversations, the easier they will be given to you. I saw a poster with the name of the concert - dial the number indicated on it and find out all the information about the event, even if you are not very interested. You need to buy something - call several stores and compare the conditions. In general, look for “safe” practice options to overcome the fear of telephone calls. ” And you yourself will not notice how a business call will become a means of solving your problems, and not creating them.

Hang up, I already dialed the number !!!

Hello, Megapolis company, Hello? ..

Hello, uh ...

Do not torment the newcomer, he will not answer anything, and if he tries, then the question is only on which phrase in a row he will sprinkle. This article will be useful for both call center managers and beginner operators themselves. Fear is defeated by struggle, it does not happen quickly, so you should be patient so as not to be afraid to call and sell.

START - warm calls

Adaptation is what accompanies a person in the knowledge of any business. Adaptation goes hand in hand with stress and together this couple will squeeze juice from anyone. A competent approach is to simplify the negative impact of an aggressive environment when teaching a craft. As a rule, people are afraid that they are not waiting for them at the other end of the wire. Conclusion - you need to call on the bases in which they are waiting for you. In any telemarketing department or contact center, there is always a front line of work in the field of warm calls, but is someone squeezing a sales funnel ?!

The first warm calls to people interested in a conversation will make it clear to the person that not always a telephone conversation is a negative, sometimes subscribers are waiting for a call and are very happy with the operator’s information. Therapy with warm calls is optimal from 3 to 7 working days. "Bayak" should wake up for several days with the awareness of its new activities and get used to the hitherto unfamiliar habitat, as they say "this must be slept with."

Sit in one trench and overcome the fear of a cold call

The next step is to understand that there is such a thing as conversion. For 100 calls, there are always 1-2 successful ones. The problem is that when a person tries to single-handedly defeat his fear of cold sales, he cannot with a cold mind realize the evidence of the existence of successful calls. All because the operator is psychologically difficult, any new business exhausts and deprives sobriety of thinking. Give him a chance to become aware through passive observation of professionals. To do this, you need to sit for 2-3 days next to an experienced specialist and listen to how many units are made out of hundreds of calls, but sales! If you do this, then when you get into the line a person will think not about what he will not succeed, but about how many positive responses he will have for a hundred calls. This is the second step in defeating fear, and without it it can sometimes be unbearably difficult.

  “I am a robot and I have no heart” - a script by heart, a pipe in my hand

There is a proven Chinese approach - copy tirelessly until you get a quality product. We all remember how Chinese-made things looked 20 years ago - then it was impossible to wear clothes for a long period, and play with toys for more than 1 day, everything was torn and broken. Time passed and the quality of the product has changed significantly.

Also in the operator’s business, it’s just not weeks that are needed, but weeks. After properly learning the script, you need to call, call and call again. After 100-200 calls, it makes sense to make your own adjustments to the script that correspond to the realities of the project. At this stage of the fight against fear, the method of treating the operator as a soldier works well - you are a robot, you should not think, I will think for you, call until your ear turns red and your tongue goes numb. At this time, confidence and understanding of the essence of the quantitative approach are being developed - more calls, more conversion. The monotonous performance of their duties without emotional perception of the result of the work develops a habit, which in turn trains the psyche.

1000 calls - first conclusions

The first month of work is not only indicative of a calendar period, but also because about 1000 calls are made during this time. Along with conversion figures, fear disappears among most operators, giving way to awareness and first conclusions. A small percentage of people begin to be inspired by victories, business communication skills and, of course, bonuses from sales. They are future telephone sales professionals.

Most simply get rid of fear, and agree to continue to go with the flow. This gray mass will further form the basis of the call center collective, later it will reach a hand and will show a satisfactory, unremarkable, but some kind of result.

And the last group of subjects of fear - those who could not cope. It is not worth further to continue to break yourself, this is the destruction of the personality and budget of the call center. Further training of such characters will be accompanied by costs for the company and nervous disorders for the people themselves.

Analysis, creativity, END career

So we said goodbye to the incorrigible "bayons", what next ... Everything is somewhat more positive than it seems.

The majority who prefer to go with the flow will eventually get rid of fear, and then, without reaching heights, will work 1-2 years in the camera room and go to go with the flow of their work at a new place of work. During these two years, their fear will replace indifference to the interlocutor, and the cold calm in the phone will be born from the routine of daily work in a call center.

Those with cold calls have aroused interest in a few months will come to the process of honing filigree sales skills. Fear will be replaced by interest in revealing the psychotypes of the interlocutors. Soon, with great enthusiasm, they will determine the type of subscriber on the fly, and implement the appropriate branch of the script or their own cold sales technique.

Why you should not be afraid of cold calls

Today, business coaches do not get tired of repeating - enjoy calls, but how can you get it when, in fact, you are imposing yourself on people who are angry and tired even without you. There is such a thing, if not for the stubborn facts - cold calls work, and for those who are not afraid of them in the first place.

Why do cold calls work? Yes, because in the total mass there is always a percentage of those who desperately need a service right now and today. Do not believe? Ask yourself what do you need now? Put money on the phone, deliver pizza for lunch, do the term, hairdo, can hang a picture at home or fix a tap? .. Something is required, the only question is whether there is a caller with a proposal to solve your problem. Become this caller, solve someone else's problem, this person has been waiting for you!

Those who start making cold calls sooner or later show interest in. How to do this and how to get the contacts of the head of the company at any cost, read in the previous article.

Statistics say: about 80% of managers are afraid to call the client for the first time. Still, he knows nothing about you and your company, and you know a little about him. Feeling the fear of the unknown is natural, but in order to minimize it, you need to work on self-confidence and in your work. A special technique of cold calls, which has professional, practical and psychological aspects, will help to cope with excitement.

Tune in for the best
Instead of tormenting yourself with doubts, you need to properly tune in to cold calling. Do not knowingly perceive communication “blindly” as failure. Scientists of all countries say: thoughts are material. The logic here is simple - cheerful thoughts attract good customers and successful deals. Even if communication turned out to be a failure, take it as a rewarding experience. The more experience, the more confident you feel. This is a strategic tip for a call manager, but there are a few other tricks to help get rid of fear and make good sales over the phone.

Recommendation No. 2
Listen to records of phone calls, pay attention to errors and draw conclusions. From the notes it is convenient to study your intonation and manner of communication in general. In addition, you will have time to come up with more suitable answers to questions and objections of the client, which will certainly come in handy next time.

Recommendation No. 3
Create a statistical report of your own work. Record the number of calls made, describe the steps that became a turning point in the successful conclusion of a transaction. With this approach, a complete and clear picture of the pros and cons of your cold calling technique is formed.

Recommendation No. 4
Imagine! Imagine a pleasant conversation partner. For example, a middle-aged man in a sweater and glasses, who today immediately after work is going to attend the first performance of his son-musician on a large stage, etc. Having invented the image of a person and the story of his life, you will get an interlocutor who disposes to himself. Even if he refuses to communicate and is rude, you can always attribute this to the fact that the client is in a hurry to his beloved son. Surely the interlocutor will notice your goodwill and show loyalty.

Recommendation No. 5
Convince yourself of the validity of the upcoming call. You can motivate yourself by the fact that there is no one to do this except you. Or, if you call to find out something from the secretary, then keep in mind that he works in order to be contacted on coordination issues.

Recommendation No. 6
Work with a mirror. To make the interlocutor like the voice during a cold call, smile at your reflection in the mirror. It is necessary to ensure that your voice sounds clearly, measuredly, vigorously and “smilingly”. Oddly enough, but if the person on the other end of the wire smiles, it is audible and it disposes. A smile relaxes the muscles of the larynx, making speech soft and pleasant to the ear.

Cold call script
So, you are optimistic, but for some reason you still feel the fear of cold calls. The final touch in overcoming it is to develop a communication scenario. It is advisable to write a cold call script yourself, based on the collected information about the company and the client, as well as about your own product / service. A pre-prepared script will add confidence. At the beginning of the conversation, put the plan in front of you, then the communication will turn out decisive, bold and convincing.

Typically, all scripts consist of the following items:

1. The purpose of the call.
Define the purpose of the conversation. Suppose you get contact information about a client, find out about his needs, find out the opinion of the buyer (about competitors, industry or products), tell about the news of your company, make an appointment or just get to know each other.

Informing the cosmetics manufacturer about the existence of our state-of-the-art equipment.

2. Bypass secretary.
Often, the manager does not know the direct phone number of the person who makes decisions about purchases in the company. You have to find out from the secretary, administrator, seller or manager. Communication with them must be necessarily connected with the purpose of the call.

Try not to use long company names, not to burden the secretary with your surname and patronymic, and not to start a conversation with the phrase “bothers you”.

D good afternoon, we select from the cosmetics industry several leading manufacturers to test new equipment. Who is responsible for the cosmetics production process?

3. Clarification of information.
Make sure you are talking to the person who makes the purchasing decisions.

-   Good afternoon, we have developed new equipment for the production of cosmetics. Viktor Pavlovich, can you evaluate the effectiveness of the technological cycle of cosmetics production?

4. Opening.
A conversation with a procurement decision maker is the most important part in the telephone sales process, it will determine the relationship with the client in the future and the success of the collaboration. From the first seconds of the conversation, adjust to the manner of communication of the potential buyer (his speed of pronunciation of words, volume and tone of voice).

If the interlocutor is rude and responds with harsh phrases, try rebuilding him to the desired emotional mood using jokes, compliments or confidential intonation.

Put yourself in the place of the person you are going to call and try to think like him. Thus, you can go beyond the usual sales field. Imagine that you are a potential customer, pick up the phone and hear: “Hello, my name is Daria, I’m from Alex and Partners, will you have a few minutes to talk with me?” Surely you will think: “Another seller! How can I get rid of him! ”We offer a better option, which in most cases works:

- Good afternoon! My name is Daria and I'm glad I was able to reach you. May I ask you for help?

5. The potential of the client.
At the beginning of a cold call, find out whether your interlocutor needs the proposed product at all. So you can immediately determine what are the chances of a deal.

- Does your equipment cope with the flow of orders? Are you planning to expand production or is it more advisable to replace worn-out equipment?

6. Presentation.
Tell your interlocutor only about the target action that you want to achieve from him (meeting, information, invitation to an event, etc.).

-   At the presentation of cosmetic equipment you will see the latest developments in this industry, evaluate its effectiveness and even better understand the real potential for the growth of your company.

7. Fighting objections.
Transfer all doubts that prevent the client from making a deal into the advantages of your offer. Remember your goal and go to it, seeking the buyer's answer to your main question.

-   I don’t have time to go to the presentation.

- When attending a presentation, you look to the future and in the future you can globally save time on solving a host of technical issues related to servicing the cosmetics production line. After spending only a couple of hours on the presentation, you will understand how to optimize the workflow.

7. Summing up the deal.
If the client found your proposal interesting, agree with him about the next action or immediately proceed to the execution of the contract.

- Which equipment line are you interested in first of all? I will agree with our specialists to prepare equipment for a more detailed demonstration especially for you.

If the scheme of a cold call written by you yields a result, it means that the script was compiled correctly and can be used as a model in further communication with customers.

Of course, the call function is now not so important in the phone, as before, you can send messages and chat on social networks. Nevertheless, calls cannot be completely avoided. There are always situations in which you need to call, for example, sometimes an interview is held by phone, sometimes you need to be notified of a delay. The number of people for whom this is becoming a problem is constantly growing.

Unusual problem

For some, calls are a very common situation. Others are tormented by the fear of the phone, it is difficult for them to pick up the phone, they rehearse in advance that they will say, dial the number with shaking hands and suffer from panic fear while listening to the beeps. This is normal! Psychologists explain that hatred of calls does not mean communication problems. There are people who have everything in order with communication, they just fear calls. In addition, the number of such people is increasing, and the number of calls that need to be made per day is decreasing. This means that the situation is not so critical. One way or another, the phone is still needed for a variety of everyday activities. It is worth overcoming your fear, but first you need to understand where it all comes from.

You don't know what the other person is thinking

You may have heard that more than ninety percent of communication occurs non-verbally. These are not exactly accurate statistics, but the idea is true: words are just a small part of how we communicate our thoughts. Many other features also affect, for example, facial expression, body language, gestures. All this can be seen only when you are talking face to face. When you talk on the phone, only a voice is heard. This can cause nervous tension in some people. Sometimes a completely harmless phrase may seem tense, although in fact it was pronounced with a smile.

Difficulty perception

On the phone it’s more difficult not only to understand what the other person is saying, but also to feel confident that you know that you understand. When we talk, we use different facial expressions. For example, raised or frowned eyebrows may indicate that you are listening carefully. This is not visible on the phone, and the conversation has to be conducted at random, not knowing if everything is in order. This can be embarrassing.

You have limited time

Another reason calls scare people is their limited time. When you write messages, they also have no non-verbal components. But time is on your side, you can gather your thoughts, edit your text, think it over before sending. During a phone call, you don’t have such an opportunity, you have to think on the go, and every word matters. Of course, you can correct your words and apologize, but the effect is not the same, you have already expressed the wrong idea. All pauses also become very important. When communicating face to face, you see when a person thinks and distracts. When you talk on the phone, any pause scares and makes you think that something is wrong. In addition, calls require more time than messages. Messages can be exchanged while doing something else, but the call requires full attention. Because of this, a phone call begins to be perceived as a problem that you just have to put up with.

You seem to be being evaluated

In a way, you're right. If you ever made a call in the company of other people, you know how awkward it can be to talk while you're listening. When you talk face to face, outsiders perceive both of you equally. If you are talking on the phone, all attention is concentrated only on you. You are the only person who speaks, therefore this situation is inevitable. In addition, the researchers found that half of the dialogue, a conversation in which you hear only one side, seems more distracting than a normal conversation. However, sometimes the reason is not in the people around, but in the person with whom you are talking on the phone. Nobody likes to be evaluated by others. People are very social, as their survival depends on those around them, so evaluation naturally causes enormous stress. This is the same process as when speaking to the public, going through job interviews and other situations of this kind. People are afraid that they will not be able to cope with the task.

Self-control too strong

Particularly acute problem with the assessment is in the case of a conversation with a partner. A person is afraid that he will upset or let down his chosen one, that the conversation will somehow affect the relationship. After all, if the conversation with the help desk employee was awkward, you would never hear about this person again. In a conversation with loved ones, everything is different. Because of this, a person begins to control himself too much, consciously adjusting his behavior to the current situation. If you control yourself too much, the conversation can become even more awkward, the problem will worsen. You will focus only on yourself and on your behavior, trying to avoid an awkward situation. As a result, you do not pay attention to the interlocutor, and it becomes difficult to maintain a coherent conversation.

You just talk on the phone rarely

This is the simplest reason, but it is also more common. Many people these days talk on the phone quite rarely. Lack of experience causes excitement. People understand what messages are and how to use emoticons, but they are unfamiliar with telephone communication, and they simply do not know the rules associated with it. It is as if a pensioner was trying to start using a social network: he would be embarrassed because he does not know what the essence of what is happening. When you talk face to face with a person, you use intuition. Talking on the phone requires knowledge of a certain etiquette. You need to know how to move from the presentation of yourself to the essence of the conversation, where to pause, how to end the conversation. All this requires some practice.

How to cope with your fear?

Unfortunately for many, the best way to deal with the fear of phone calls is to practice regularly. Consider this a way to train: the more you call, the easier it is for you to do it. Approach calls from a special point of view, strategically transform what you think before the call. For example, if you are afraid to disturb a person, think that a really busy person will simply not pick up the phone. If you are afraid to get confused in words, think about your mistake in advance. Understand that your interlocutor talked for the day not only with you and probably already heard the reservations before you. What seems like a huge problem to you will not even attract the attention of another person. After that, you can try to set specific goals. For example, try calling someone and talking normally for five minutes. You should not set a too vague goal, for example, to plan just not to sound too excited on the phone. It is impossible to evaluate objectively. The key to success is to start small and gradually move towards more complex tasks. If you are afraid to talk, start with those calls that have a clearer and more formal structure to which you can pre-write a draft. Try saying some key phrases out loud. In this case, you can easily dial a number and start a conversation with confidence.

Each of you at least once in your life had a chance to call a stranger or in some institution, organization, etc. For some people, a telephone conversation with a stranger is practically no different from a conversation with parents, relatives, friends or acquaintances. But there are people who, during a phone conversation with strangers, begin to feel excitement, insecurity, and internal discomfort.

Fear of talking on the phone is a very common occurrence. In real life, a person can be confident, sociable, but as soon as he has to dial someone else’s unknown number, he begins to be embarrassed, crumple words, slurredly speak.

Telephobia - a new type of fear

This behavior means there is a fear of the phone. In psychology, this phobia is called telephobia.

Causes of Fear

Psychologists unanimously argue that the fear of the phone is not at all a psychological disease. This is just a neurosis, a little stress for the body caused by the excitement of the upcoming conversation. But if the fear of phone calls is not considered a disease, then the following questions arise: why does this cause fear in us, and how to get rid of it.

The reasons for the appearance of this phobia can be very different, for each they are individual. But the most common are the following:

• Often, calling strangers, people are afraid that they will be rude. When you call someone, you expect that they will talk to you calmly, loyally, but not rudely.
• Having received a negative response to a polite treatment, a feeling of resentment, insult and disappointment immediately appears.
• Many suffer from low self-esteem. Such people believe that they do not know how to express their thoughts, formulate sentences correctly and speak incomprehensibly.
• Therefore, they are afraid of telephone calls. When communicating, they confuse phrases, lose the meaning of the conversation, often awkward pauses appear. Because of this, such people lose their desire to talk on the phone.
• If a person cannot concentrate attention on something for a long time, then he will have the fear of talking on the phone. Indeed, during the conversation he will be constantly distracted by extraneous topics and lose the essence of the conversation. According to psychologists, a reduced level of concentration is characteristic for people with attention deficit.
• Having once received unpleasant news on the phone, a person may experience telephobia. After experiencing stress, he will begin to associate the phone with bad news, and every time a bell rings, he will be afraid to answer the call, thinking that he will hear the sad news again.

Bad news on the phone

All these reasons are connected exclusively with the psychological state of people, and not with physical abnormalities. Because of these factors, the fear of making a phone call is accompanied by unpleasant thoughts and negative emotions. Just one thought about the upcoming call can cause emotional stress.

To get rid of the phobia of telephone conversations, psychologists conduct special trainings that teach people suffering from this problem how to calm down and overcome fear. You can solve this problem yourself, but you will need patience and perseverance to work on yourself, and most importantly - desire.

How to overcome fear

Nowadays, the phone has become one of the easiest ways to exchange information. After all, this way we can contact people at any time and no matter how far we are from them. But if we are afraid to talk on the phone, then we simply complicate our lives. Therefore, you need to learn how to deal with this problem.

There are many ways to combat the fear of telephone calls, but in order to solve the problem, you first need to set yourself up for a positive result. Remember that the stranger you are calling does not care about you. He will talk with you, answer questions, and then hang up and forget about his interlocutor. Therefore, do not be afraid of negotiations with strangers, and there is no point in vain worrying about such a short-term exchange of information.

An important component of the successful fight against phobia is the psychological attitude.

Overcoming Phone Fear

When we talk on the phone, we cannot see the emotions of our interlocutor, and often it’s impossible to understand how he responds to the words we have spoken. To make it easier to conduct telephone conversations, you need to imagine that your interlocutor is near you. And try to always speak softly, politely, with a smile, then get mutual feedback from the person on the other side of the telephone line.

Various causes of fear prevent us from gathering our thoughts and making a phone call. To overcome the excitement, it is not enough just to persuade yourself to make a call and to convince that there is nothing to worry about. The first time it does not help you calm down, you need to practice this. But recharging with positive emotions is always an effective way. To do this, you need to relax, think about something good, imagine that you have already successfully made a call, or you can come up with some kind of reward for yourself after a phone conversation - a cake, candy, whatever.

Rules for a successful conversation

So that the fear of telephone conversations does not stop you from calling on important matters, there are several rules that will help you successfully negotiate, despite the excitement.

1. Before dialing an unknown number, imagine an interlocutor: what he looks like, what he is dressed in, where he sits and what he does. Imagine that he is the same as you, an ordinary person and there is nothing to be afraid of him. For starters, you can call relatives or friends to calm down.
2. It is very important to think over the conversation in advance, it is better to make a plan and write the necessary remarks. Often from excitement you can get confused and even forget elementary phrases such as "Hello, I am so-and-so", "My name is so-and-so", "I am calling on such and such a question." A sheet of notes will help you concentrate, correctly and consistently conduct a conversation. You can record the information you’ve heard during a call.
3. If during a conversation you don’t know what to say, just listen to your interlocutor and sometimes assent to him. So, he will have the impression that you are in the subject.
4. By focusing on his speech, you will stop frantically thinking about how to maintain a dialogue. In addition, information received from a stranger may prompt you questions or a response monologue.
5. Psychologists advise rehearsing speech before the call. You can record a conversation on the recorder or conduct a test conversation with a person you know. You need to do this until your speech becomes clear.
6. It is also recommended that you think over possible questions to you and prepare answers to them in advance. This will give you confidence that you will be able to conduct dialogue correctly and not put yourself in an awkward position.

If you follow these simple rules, you can overcome the fear of a phone call and successfully communicate with strangers.

Listening is important for phobophobia

The main thing that is required of you is desire and constant training. The more often you make phone calls, the faster you realize that there is nothing to worry about. Repeating the same conversation all the time, you will achieve that it will become familiar to you, everyday, and the phone call itself will not be unknown to you.

If long-term work on oneself does not give any results, then you should contact a psychologist. He will find out the causes of this fear and help to cope with it.

Feel free to talk about your fear, many people have this problem, not just you. And if you are inactive, then this small problem will cause constant stress and complicate your life.

How to get used to phone calls

If you get used to talking on the phone with unknown people, then this phobia will quickly disappear. But it’s one thing to call a taxi, a cinema, order food at home, etc., but to call an employer, business partner, a bank or some other serious organization is much more complicated. To do this, you need to understand and accept some facts and learn how to cope with emotions.

Fighting Excitement

Before an important conversation, a person is usually attacked by excitement. The interlocutor will not see your frightened eyes and trembling hands, but by the voice you can easily determine what you are experiencing. A self-confident and scared person is usually perceived and evaluated differently. If you are afraid, you may not have the best opinion. Therefore, you need to learn how to calm down.

A reliable tool in the fight against excitement is exercise. Squats or push-ups from the floor will help your body rebuild for other tasks. And when you rest, you can make the right call. To calm the nerves, they came up with anti-stress cubes, balls and various other objects. You can twist or crush them in your hand during a conversation, this will also reduce excitement.

Anti-stress cubes help with excitement

Accepting the obvious

Usually, when we call someone on the phone, we want to be perceived as smart, serious people. We are afraid to seem stupid, incompetent, afraid to disgrace ourselves and put ourselves in an awkward position. Sometimes, when we speak differently from everyday life and try to seem smarter than we really are, we look even dumber and ridiculous.

You need to understand that it is impossible to know and understand everything, people tend to make mistakes. Therefore, do not be afraid to say that you do not understand something, do not hesitate to ask and ask questions. Your interest does not mean that you do not know anything, on the contrary, it will show your interlocutor that you are trying to understand the essence of the conversation.

To be ready for anything

The situations and people you call can be very different. You can call at the wrong time, and the person you need can be in a bad mood, be annoyed, tired, too busy, feel bad. In etiquette, there are rules for talking on the phone with strangers. Those whose profession obliges to make frequent calls should adhere to these rules, but they do not always succeed.

You must come to terms with the fact that you can be rude, do not answer your questions or do not want to talk at all.

It doesn’t matter for what reason and to whom you are calling: either you are calling different people because it is your job, or you are being called from any organization. In both cases, you should be ready to hear any answer and not put an end to telephone conversations after an unsuccessful call.

Conclusion

The problem of fear of telephone conversations can become an obstacle in solving many everyday issues, finding a job, the job itself, obtaining the necessary information. It is necessary to overcome this fear in yourself. For this, psychologists develop various methods, give a lot of advice and help in solving this problem. But the most effective way to combat fear of the phone is practice and experience. The more often you make phone calls to unknown people, the faster you will learn to deal with excitement, anxiety and get used to such conversations.